Business topics

Essential business information

Dispute resolution in your state or territory

Australian Capital Territory

Office of Fair Trading.

New South Wales

Office of Fair Trading - Handling complaints.

Northern Territory

Consumer and Business Affairs - Consumer complaints and disputes.

Queensland

Office of Fair Trading - Managing complaints.

South Australia

Office of Consumer and Business Affairs - Handling complaints.

Tasmania

Consumer Affairs and Fair Trading - Advice and complaints.

Victoria

Consumer Affairs Victoria - When things go wrong, Complaints Handling (PDF, 0.09MB), Dispute resolution.

Western Australia

Consumer and Employment Protection - Complaint handling guidelines for traders.

- 2009